[{"data":1,"prerenderedAt":1451},["ShallowReactive",2],{"q8swHQkhypNSnE0KuGDmxTr_95kLoecMeqMRXDqRoVk":3,"3hxQwqbTwectNrq2RLTAeaZbNa2PYUjFTDDu-La0bgM":173,"Fh15YLKAN23sGNQIw6pAz90YHDcCldKEK4gRYYSP0zU":969,"_apollo:default":1410},{"page":4,"search":165},{"__typename":5,"seo":6,"_updatedAt":11,"title":12,"slug":13,"category":14,"button":10,"content":18,"relatedArticles":133,"cta":10},"PageHelpCenterArticleSingleRecord",{"__typename":7,"description":8,"title":9,"twitterCard":10,"image":10},"SeoField","Learn the best troubleshooting tips for using Classroomscreen on your interactive or smart board, including how to operate the application with a remote. ","Using Classroomscreen on a smartboard",null,"2026-07-07T14:14:30+02:00","Smartboards and accessories","smartboards-and-accessories",{"__typename":15,"title":16,"slug":17},"PageHelpCenterCategorySingleRecord","Troubleshooting","troubleshooting",{"__typename":19,"value":20,"blocks":108},"PageHelpCenterArticleSingleModelContentField",{"schema":21,"document":22},"dast",{"type":23,"children":24},"root",[25,31,37,49,53,71,74,78,82,86,88,95,106],{"type":26,"children":27},"paragraph",[28],{"type":29,"value":30},"span","If you are encountering irregular occurrences when using Classroomscreen on your smart board, sometimes the problem can be solved when moving ahead with the steps below.",{"type":32,"level":33,"children":34},"heading",2,[35],{"type":29,"value":36},"Ensuring your software is up to date",{"type":26,"children":38},[39,41,47],{"type":29,"value":40},"Check if your smartboard has installed the latest software update. You will also need to have a supported browser that is up to date too, which you can check ",{"url":42,"type":43,"children":44},"https:\u002F\u002Fclassroomscreen.com\u002Fhelpcenter\u002Fsupported-browsers","link",[45],{"type":29,"value":46},"here",{"type":29,"value":48},". Another helpful tip: close other apps or tabs running in the background. ",{"type":32,"level":33,"children":50},[51],{"type":29,"value":52},"Deleting cache and cookies",{"type":26,"children":54},[55,57,62,64,69],{"type":29,"value":56},"Once you have done this, clear your ",{"url":58,"type":43,"children":59},"https:\u002F\u002Fclassroomscreen.com\u002Fhelpcenter\u002Floading-errors",[60],{"type":29,"value":61},"cache",{"type":29,"value":63}," and ",{"url":65,"type":43,"children":66},"https:\u002F\u002Fclassroomscreen.com\u002Fhelpcenter\u002Fdeleting-cookies",[67],{"type":29,"value":68},"cookies",{"type":29,"value":70},", fully close the browser, then reopen it and try again. 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